Johns story 

John has been a part of our BCD Customer family since October 2022. Living with an Acquired Brain Injury, he may not always remember every detail, but one thing is certain—he never forgets how people make him feel. John's spirit truly shines when he's surrounded by encouragement, a helping hand, and someone to share a laugh or a quiet moment with. 

He has a love for the outdoors, whether it's bushwalking through nature, playing a round of golf, or simply staying active. These activities are more than just hobbies; they're a lifeline that keeps him connected to the world around him. 

Terry’s Story

Terry joined our BCD Customer family in June 2023 through Support Coordination. After negative experiences with two SIL providers where his NDIS funds were misused and promised supports fell short, Terry and his family felt their trust in the system was shattered. For them, trust, quality care, and reliability became the top priorities, but they were growing weary of ever finding a SIL provider who shared these values. 

One day, Terry's mum, Teena, joked with BCD’s Support Coordinator, saying, "If only BCD could be Terry’s SIL provider—third time lucky!" That playful comment sparked a new possibility, and BCD asked, "How can we be the SIL provider for Terry?" 

Xiaolin’s story 

Sometimes in your Home Care journey you may decide to switch providers because it no longer serves your care needs. This was the case for one of BCD's aged care customer Xiaolin, who needed urgent access to nursing care, and a provider who took the time to understand cultural diversity and inclusion. 

Within a week of commencing his customer journey with BCD, our Registered Nurse Kim, was able to attend to his wound management and with holistic care, ensuring proper cleaning, dressing, and monitoring to prevent infection and promote healing. 

At BCD, we believe that the best way to grow is by listening deeply to those we support. Forget 'build it and they will come, let’s create something great together, weather the challenges and celebrate the wins along the journey. 

Every story and experience shared by our customers is not just feedback, it's guidance. And what better way to understand what matters than by inviting our customers to join us in shaping the future of BCD? For the second consecutive year, our team hosted the Customer Planning Strategy Day, an event where our customers, their families, and their carers share insights, experiences, and hopes for the future. This day has become one of our most anticipated events, filled with powerful conversations and heartfelt stories that bring our mission into focus and drive our team forward with renewed purpose.