Terry’s Story

Terry joined our BCD Customer family in June 2023 through Support Coordination. After negative experiences with two SIL providers where his NDIS funds were misused and promised supports fell short, Terry and his family felt their trust in the system was shattered. For them, trust, quality care, and reliability became the top priorities, but they were growing weary of ever finding a SIL provider who shared these values. 

One day, Terry's mum, Teena, joked with BCD’s Support Coordinator, saying, "If only BCD could be Terry’s SIL provider—third time lucky!" That playful comment sparked a new possibility, and BCD asked, "How can we be the SIL provider for Terry?"