Finding His Forever Home:

How a Customer-Led Partnership Transformed Terry’s Life

Terry’s Story

Terry joined our BCD Customer family in June 2023 through Support Coordination. After negative experiences with two SIL providers where his NDIS funds were misused and promised supports fell short, Terry and his family felt their trust in the system was shattered. For them, trust, quality care, and reliability became the top priorities, but they were growing weary of ever finding a SIL provider who shared these values. 

One day, Terry's mum, Teena, joked with BCD’s Support Coordinator, saying, "If only BCD could be Terry’s SIL provider—third time lucky!" That playful comment sparked a new possibility, and BCD asked, "How can we be the SIL provider for Terry?" 

This led to a customer-led partnership where BCD, alongside Terry, Teena, and Warren, became Terry’s SIL provider. Together, we built a support system based on trust, reliability, and transparency, learning and growing in the SIL space with them. 

After moving through more than three supported living homes in just 12 months, Terry, a young man with a strong desire for independence, has finally found his forever home.  

Now, Terry lives just 15 minutes from his mum and dad, bringing a sense of confidence to the entire family. With this newfound stability, Terry is excited to work towards his goals of remaining independent in his own home. In just a few weeks, he has built a new routine, personalised his space with his favourite sports memorabilia, had family over for a BBQ and enjoys his very own games and cinema room.  

This independence and space have positively impacted Terry's emotional and mental well-being, while also strengthening his connection to his support network and community. He shares how he feels he has now found his “forever home".